Help and contact information

Do you have questions or do you need help with something? Here you will find contact information for us at Bane NOR.

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In dangerous situations, call emergency services:

+47112 Starts a call

More information

If you see something in or near the tracks that is potentially dangerous, call the police right away.

Examples of such situations might be

  • animals or people in and around the tracks
  • other emergencies

Customer service

If you have any questions, send us a message in the chat. The chat is open Monday - Friday from 08:00 - 19:00. The chat is also open during our opening hours on weekends, public holidays and Christmas and New Year's Eve.

The customer center is also available by e-mail or phone.

Bane NOR Customer Service

(+47) 477 70 098 Starts a call

kundesenter@banenor.no Opens default email client

Address

Pb 4350, N-2308 Hamar, NORWAY

Opening hours
  • Monday to Friday 08:00 - 16:00
  • Christmas- and New Year's Eve 08:00 - 12:00

Get in touch with us on Facebook

Go to Facebook(opens in a new tab) or contact us in the chat, at the bottom right of this page.

Assistance service at railway stations

Bane NOR Assistance Service

(+47) 477 70 098 Starts a call

assistanse@banenor.no Opens default email client

Opening hours
  • Monday to Friday 08:00 - 19:00
  • Saturday, Sunday and Holidays 09:00 - 15:00
  • Christmas- and New Year's Eve 08:00 - 12:00

Get in touch with us on Facebook

Go to Facebook(opens in a new tab) or contact us in the chat, at the bottom right of this page.

Request assistance

You request assistance by filling out and submitting the form at least 24 hours ahead. We will arrange the rest.

Request assistance

Request assistance at Oslo Airport Gardermoen

If you are traveling by plane, or arriving at Gardermoen by plane, you must book assistance through the airline, at least 48 hours in advance.

Request assistance at Oslo Airport External link

Press office

Press office

+47 91656565 Starts a call

presse@banenor.no Opens default email client

Opening hours

All inquiries from the media are handled by our press office. The service is open 24 hours.

Private individuals must contact customer service during their opening hours.

Postal reception

Bane NOR has a central archive service that is responsible for our joint mail reception. Here we handle all types of incoming mail for the group.